25 February 2013

The Story of the New Laptop


So, my old Macbook died on me some two weeks ago. It just died. No warnings. No goodbyes. It was only about three years old. It still looked new. That's why maybe, I never expected it to die so soon. But it did. And when it died, I half-panicked that I might have lost all my files. Yes, I haven't moved a big chunk of my 2012 files to my external drive. Fortunately, the Apple Service Center technician was able to retrieve them. I was so relieved.

A friend of mine told me that I am good at taking care of my things. Most of my things still look new even when I use them all the time. I think that taking care of the things you have, own, and blessed with  is a sign of gratefulness. When you are grateful, you don't waste anything.


New beginnings are wonderful. And although it is easier to use (or do) the things we've been used to, there's also great comfort about having something new, about starting over, about having a clean slate. It's like getting a second chance.

I spent time setting up my folder icons when I brought home the new laptop with me. It's ready to work as hard as I do. I hope this one's going to live longer than three years.

Thank you, Patricia, for teaching us how to use these icons!


To honor my friends Edeena, Angela, and Monica who love purple, I got a purple cover for my keyboard. :D

. . . . .

Backstory:

That night I brought the laptop home, it flickered. The Apple store where I bought the unit refused to replace it unless they get proof that it actually flickered. Proof? So they think I'd waste my time going back to their store just to get a replacement for my new one-day old laptop. It was the highest level of stupidity, if you ask me. Anyway, they told me to video-record the flickering, which I think was ridiculous. I was furious (who wouldn't?) about going home that day and bringing a defective laptop that I paid for in full.

Luckily (or not), it flickered again some days later. Good thing, I had the presence of mind to record it. Finally, Apple Store replaced it. But, they already wasted a lot of my time.

My piece of advice: know your Consumer Rights.

Thank you, Chelo, for all the encouragement.


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2 left some love :

Liza March 20, 2013 at 6:00 AM  

Hmmm...I wonder what happened. I've had my Mac for 7 years now and still works beautifully. I've changed the video card on it, upgraded the hard drive and memory, and it still works! Never had any problems with it! Hope it won't just suddenly die on me!

That is so not great of the Apple folks to have to ask you to record the defect. Are they an official Apple store or a dealer? I would not have expected that of an Apple store.

Aileen March 22, 2013 at 11:46 PM  

Liza said...
Hmmm...I wonder what happened. I've had my Mac for 7 years now and still works beautifully. I've changed the video card on it, upgraded the hard drive and memory, and it still works! Never had any problems with it! Hope it won't just suddenly die on me!

That is so not great of the Apple folks to have to ask you to record the defect. Are they an official Apple store or a dealer? I would not have expected that of an Apple store.

. . . . .

They said it's the motherboard that needed changing, Liz. And having it changed is like buying a new one, so I opted to buy. My other friends also told me that their macbooks are 5-6 years already and working fine.

Yes, they are legit Apple dealer. It really also disappointed me how they handled the situation.

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