17 March 2013

Today on Instagram: Lost and Found


Got some cinnabon while waiting for my flight.
My handcarry: camera, lenses, laptop. 
The porter I hired to collect my checked-in luggage.
And then I signed this Property Irregularity Report.

. . . . .

Cebu Pacific lost my luggage. This is actually the second time something like this happened to me. The first time was when I arrived from my Switzerland trip some years back. The difference though between Cebu Pacific and Cathay is that Cathay knew exactly where my bag was and what time it will arrive. Cebu Pacific, sadly, was clueless.

I was just happy that the Cebu Pacific staff at the airport were very helpful and apologetic. After I signed the report they made, they assured me they will call me as soon as they find my bag (which they did). They also promised they'd deliver it to my home address. But they were not able to because apparently, they didn't have a driver available. Even though I was already very tired (didn't have much sleep the night before, plus I live in the boondocks of Consolacion), I drove back to the airport and picked it up. And because Cebu Pacific did not make good on their promise to deliver my bag (plus the stress they caused me), I half-jokingly said to the staff-on-duty: "You owe me a free ticket to somewhere." Ha!

My friend M texted me: Good thing you didn't do a Claudine Barretto at the airport. That made me laugh. Yes, I was stressed, but I also know my bag won't magically appear if I lash out at the Cebu Pacific staff. But I sure did give them a good, calm "You know, your airline is really very inefficient."

I am just glad and grateful I got my bag back, albeit five hours late.


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3 left some love :

Liza March 20, 2013 at 5:21 AM  

I am so sorry to hear about your luggage, Ai, but happy to know that you got it returned!

You have more class than Claudine Barretto and I agree with you, lashing out at the staff won't really do us any good.

Aileen March 22, 2013 at 11:38 PM  

Liza said...
I am so sorry to hear about your luggage, Ai, but happy to know that you got it returned!

You have more class than Claudine Barretto and I agree with you, lashing out at the staff won't really do us any good.

. . . . .

It was great relief, Liz, that they found it. : ) Thank you for saying, but I did understand Claudine's anger at that time. I think Cebu Pacific should really improve on their service. : )

Meikah Ybañez-Delid April 14, 2013 at 6:54 AM  

Oh my! Sorry to hear this Ai, but as they say, "all's well that ends well." :) This incident reminds me of our experience, too. I'm sharing it here if you don't mind: http://custserv.gbwatch.com/my-iloilo-international-airport-cebu-pacific-customer-experience/

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